Free 7 Days Return
1. It is OK to change your mind and return product back to us within 7 days of receipt, provided that the packaging that the product came in has NEVER been opened. Please take reasonable care to ensure that the product is returned to us safely. Funky Creations will not be liable for any loss or damage that may be incurred in the process of shipping the item back to us.
Funky Creations reserves the rights not to accept any used/opened product. In the event a return cannot be accepted, the sender will have to self collect the product from our warehouse. No shipping will be provided in all circumstances.
2.Customers are responsible for all shipping costs in sending the item back to us. We would encourage all customers to use a trackable service when returning items to our warehouse. Do note that we would not be able to advise on the status of your return, nor be responsible for any delays or loss, if you have chosen a non-trackable mode of return. If you prefer to send the item back to us personally, please make an appointment with us prior to any visit.
3. Our 7 days return policy does not apply to products in the clearance section, promo items, items purchased with certain special discount, free gifts, pre-ordered or custom-made goods.
4. All accepted returns will be strictly refunded in the form of an in-store credit which you can use to offset a future purchase with us.
5. All returns are not entitled to our Free Shipping policy. The original shipping fee to send out your order will be deducted when we issue the refund to your account.
- If your original order incurred a shipping fee, the refund will be the value of the product exclude shipping fee.
- If your original order was sent by Free Shipping, a shipping fee of $4.90 (parcel below 5kg) or $15 (parcel 5kg and above) will be deducted from the value of the product when issuing an in-store credit.
6. Note that if you had used a discount code and the order no longer satisfies the terms & conditions of the code, the full discount value will be withheld from the credit refunded.
7. Please allow up to 7 days for a credit on a return to be processed and issued to you after the item is received at our warehouse.
8. For returns, please notify us by replying to your order email. Our team will send you a return form to attach with your return parcel to help us identify and process your return effectively.